iQ provides identity theft recovery services to checking account holders at no additional cost. You also have the option to add additional protection for yourself and your family or recommend to a friend. All packages include Fully Managed Recovery and Lost Document Replacement, plus other proactive identity fraud detection and recovery benefits. 

Fully Managed Identity Theft Recovery Services 

If you become a victim or suspect identity theft for any reason, simply let us know. You do not have to confirm identity fraud before seeking assistance. We will put you in touch with a professional Recovery Advocate who, depending on your identity fraud incident, will:

  • Perform research to determine the extent of the problem, including a review of all three credit reports (if appropriate)
  • Assist with the placement of fraud alerts with the three major credit bureaus
  • Write letters/ make calls on your behalf to dispute fraudulent information
  • Coordinate with government agencies, financial institutions, creditors, etc. to resolve incidents
  • Work with law enforcement to help to arrest and prosecute the criminals
  • Follow up for 12 months after recovery

This service covers all types of identity fraud, even if it is not related to your account(s) with iQ Credit Union. Types of identity fraud covered include: credit/debit card fraud, tax fraud, employment fraud, government documents and benefits fraud, medical fraud, and any other identity fraud recognized by the Federal Trade Commission. (Please refer to Terms and Conditions for details.)

Lost Document Replacement

If you have an important document that has been lost, stolen, or destroyed as a result of an identity theft incident or information compromise, we can help. Just let us know and we will refer you to a professional Recovery Advocate who will work with you to replace your missing documents, including credit cards. Your Recovery Advocate will work with you to contact creditors, cancel the compromised information, and obtain replacement documents.

Looking for more protection against identity theft?

Add additional protection for yourself and your family or recommend to a friend. All packages include Fully Managed Recovery and Lost Document Replacement, plus other proactive identity fraud detection and recovery benefits. 

Learn More

What do I do if I think my identity is stolen? Contact iQ Credit Union immediately at 360.695.3441.